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A loud minority makes the internet seem more toxic than it is. A small group of active users generates most hostility, while the majority remain civil. This imbalance leads many Americans to assume the worst about one another. Correcting that misperception can improve how people feel about society.


People think online platforms are overflowing with toxic and misleading content, but the reality is far calmer. A small group of highly active users creates most of the harm, while the majority remain relatively civil. Still, many Americans assume the worst about each other because of this imbalance. Correcting that belief can noticeably improve how people feel about society.

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