customer support

AI Customer Support Startup Wonderful AI Raises $150 Million

Airbnb says a third of its customer support is now handled by AI in the US and Canada

Workday to Cut About 400 Employees Focused on Customer Support

AI Customer Support Startup Decagon Valued at $4.5 Billion

Nintendo outsources customer support to South America eliminating 200 US-based long-term contractors

Klarna Reassigns Workers to Customer Support After AI Quality Concerns

Apple Working on ChatGPT-Style AI Assistant for Customer Support

A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

Markprompt (YC W24) – Stripe for customer support – is hiring founding eng in SF

HP Ends Forced 15-Minute Wait Times for Customer Support

Customer Support Startup UJET Gets New Co-CEO, $76 Million in Funding

Great Question (YC W21) Is Hiring Customer Support Lead

Decagon emerges from stealth to provide ‘human-like’ AI agents, transforming customer support for enterprises

How Asus claims it’s overhauling customer support after Gamers Nexus investigation

Exclusive: Maven AGI’s $28M funding round signals the rise of generative AI in customer support

She Painted a Few Champagne Bottles. Then Came Meta’s Customer Support Hell

Best Buy to Tap AI for Customer Support Amid Geek Squad Layoffs | Can AI best human-led customer service? The retailer is partnering with Google to use its Gemini models to develop a self-service customer support agent

Citi exec: Generative AI is transformative in banking, but risky for customer support

41 state attorneys general tell Meta to fix their customer support for hacking victims