customer support

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Workday to Cut About 400 Employees Focused on Customer Support

AI Customer Support Startup Decagon Valued at $4.5 Billion

Nintendo outsources customer support to South America eliminating 200 US-based long-term contractors

Klarna Reassigns Workers to Customer Support After AI Quality Concerns

Apple Working on ChatGPT-Style AI Assistant for Customer Support

A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

Markprompt (YC W24) – Stripe for customer support – is hiring founding eng in SF

HP Ends Forced 15-Minute Wait Times for Customer Support

Customer Support Startup UJET Gets New Co-CEO, $76 Million in Funding

Great Question (YC W21) Is Hiring Customer Support Lead

Decagon emerges from stealth to provide ‘human-like’ AI agents, transforming customer support for enterprises

How Asus claims it’s overhauling customer support after Gamers Nexus investigation

Exclusive: Maven AGI’s $28M funding round signals the rise of generative AI in customer support

She Painted a Few Champagne Bottles. Then Came Meta’s Customer Support Hell

Best Buy to Tap AI for Customer Support Amid Geek Squad Layoffs | Can AI best human-led customer service? The retailer is partnering with Google to use its Gemini models to develop a self-service customer support agent

Citi exec: Generative AI is transformative in banking, but risky for customer support

41 state attorneys general tell Meta to fix their customer support for hacking victims

Ask-AI gets $11M to advance customer support and more with ‘ASK’ Chrome extension

Apple has stopped offering customer support on X