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OpenAI says my prepaid credits were consumed, refuses to show any record

I was a happy OpenAI customer. ChatGPT Pro subscription, Codex for my daily work as a lighting designer, $379 spent on credits in July alone. This is the story of how OpenAI turned me into someone who will not give them another dollar - and documented every step of it themselves. July 9. My Codex balance - 491.8 credits - vanished to zero. Not spent: my application logs show the balance wiped within one second, with zero usage in between. I bought 1,000 more credits ($48.40). They never appeare...

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