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The unreasonable effectiveness of simple HTML (2021)

I've told this story at conferences - but due to the general situation I thought I'd retell it here. A few years ago I was doing policy research in a housing benefits office in London. They are singularly unlovely places. The walls are brightened up with posters offering helpful services for people fleeing domestic violence. The security guards on the door are cautiously indifferent to anyone…

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