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5 ways business leaders can transform workplace culture - and it starts by listening


Business leaders can foster a culture where their employees' and customers' voices are genuinely heard and valued. Here's how.

Antony Hausdoerfer, group CIO at auto breakdown specialist The AA, said effective leaders recognize that other people will challenge established ways of working. While Kosla told ZDNET that he recognizes the power of one-to-one conversations, he also understands it's impossible to spend hours with every individual, especially in a big business like HPE. Jethwa told ZDNET that this listening-focused approach means measuring customer feedback, understanding what they find valuable, and establishing a mechanism that uses that insight within the business.

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