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911 centers are so understaffed, they’re turning to AI to answer calls
The company offers an AI voice assistant that helps 911 centers offload non-emergency call volume.
The company’s AI voice agent is designed to triage non-urgent issues like noise complaints, parking violations, and even stolen wallet reports — situations that don’t need an officer’s immediate response or can be handled without dispatching personnel to the scene. Since launching its AI assistant in May 2024, Aurelian has been deployed at more than a dozen 911 dispatch centers, including those serving Snohomish County, Washington; Chattanooga, Tennessee; and Kalamazoo, Michigan. Emergency call centers are adopting Aurelian largely because they are consistently understaffed — a direct result of dispatching being a high-pressure job that ranks among the top 10 industries with the .
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