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93% of IT leaders see value in AI agents but struggle to deliver, Salesforce finds
AI agents are set to transform enterprise. But when will they really come to the fore? Salesforce and Mulesoft says this will be the year.
“Integration challenges hinder companies from fully realizing the technology’s potential to create a limitless digital workforce,” Andrew Comstock, SVP and GM of MuleSoft, told VentureBeat. IT leaders do see great value in application programming interfaces (APIs) — which allow different apps to talk to each other — saying they are beneficial when it comes to improving IT infrastructure, sharing data across teams and integrating disparate systems. In less than eight weeks, the country’s third-largest federal credit union set up two new support channels — live agent chat and chatbots built on Agentforce — with just one engineer.
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