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"Confidential" 988 Conversation Records Shared with Corporations
Recordings of 988 callers’ voice, text, and chat conversations are being shared with corporations without consent.
Electronic Privacy Information Center(EPIC) counsel Chris Frascella called these latter claims a “red flag” that Vibrant wants to avoid HIPAA’s confidentiality requirements for mental health care records. Reierson said he found it “deeply offensive” and “felt sick, physically so ill” about their being exploited as fodder for commercial machine-learning products—such as in eCommerce customer services and AI feedback on “agent effectiveness” at crisis call centers. Reierson described circumstances that can make people, including children, desperately reach out for the one-to-one privacy that crisis hotlines promise—such as threats of domestic abuse, feelings of shame, or fears of public exposure.
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