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‘Don’t allow you to go to the bathroom’: big tech’s call center workers in Greece on strike
Workers at Teleperformance, customer support company for Apple, Google and Netflix, accuse it of union busting and surveillance
Call center workers for some of the world’s biggest tech companies including Apple, Google, Microsoft and Netflix are accusing their employer of retaliating against union organisers, constantly surveilling staff and even refusing bathroom breaks. He explained the workers are employed on short-term contracts, and during work hours are constantly surveilled, recorded and sent messages to ramp up production because the company receives bonuses from clients depending on how many calls they intake. But I have been working for Teleperformance since 2018, I have never had a series of absences, my clients and superiors have always given me positive feedback,” he told Le Monde, adding he felt the company is trying to pressure other workers from backing off on the union demand.
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