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'The big problem is water': UK ebike owners plagued by failing motors

Repair business is booming as owners complain of their units needing to be replaced up to five times

The problem appears to mainly affect those riding mountain bikes in all weathers, particularly in Wales and the UK’s other wettest areas, because they are not sealed properly against water ingress. If a bike fails outside the warranty – typically two years on the motor – and the owner is denied help by the manufacturer, they will face a battle with the shop, or in chasing a cheaper repair. The Consumer Rights Act gives buyers some redress against the retailer for up to six years from purchase, although that may be difficult to obtain, given some shops will argue the owner has abused the bike.

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