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'There is a problem': Facebook and Instagram users complain of account bans

After Meta said some Facebook Groups were wrongly suspended, users tell the BBC the impact it is having - and say it's a wider problem.

As well as anger, there is frustration that - despite Meta saying it is fixing the problem - there is often no human to speak to about an issue they suspect is caused by moderation decisions powered by artificial intelligence (AI). "It was where I kept years of memories, connected with family and friends, followed pages that brought me joy, and found support communities for mental health." Another user who recently lost access to his Facebook account is John Dale, a former journalist who runs a local news group in West London with over 5,000 members.

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