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“Unprecedented” Google Cloud event wipes out customer account and its backups. UniSuper, a $135 billion pension account, details its cloud compute nightmare.
UniSuper, a $135 billion pension account, details its cloud compute nightmare.
Google Cloud has identified the events that led to this disruption and taken measures to ensure this does not happen again." Google Cloud is supposed to have safeguards that don't allow account deletion, but none of them worked apparently, and the only option was a restore from a separate cloud provider (shoutout to the hero at UniSuper who chose a multi-cloud solution). Managing $135 billion worth of funds makes UniSuper a big enough company that, if something goes wrong, it gets the Google Cloud CEO on the phone instead of customer service.
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