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A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire' | Business Insider India
A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz left. His store has also faced staffing shortages.
The employee asked not to be identified in this article, citing fear of retaliation from Starbucks, but Business Insider has verified his identity and work for the company. Wall Street analysts have lauded incoming CEO Niccol as the turnaround expert that Starbucks needs, citing Chipotle's severalfold stock price increase during his tenure. He told BI he's skeptical that Niccol will address the problems he sees at his store, including a chronic shortage of worker hours and the surge of mobile orders that tend to overwhelm the employees on duty.
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