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Accountability sinks
In The Unaccountability Machine, Dan Davies argues that organizations form “accountability sinks,” structures that absorb or obscure the consequences of a decision such that no one can be held dire...
Here’s an example: a higher up at a hospitality company decides to reduce the size of its cleaning staff, because it improves the numbers on a balance sheet somewhere. When your health insurance declines a procedure; when the airline cancels your flight; when a government agency declares that you are ineligible for a benefit; when an investor tells all their companies to shovel so-called AI into their apps. Drawing from safety practices in transportation and medicine, Sidney Dekker outlines how to (and how not to) create a culture of trust, learning, and accountability.
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