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After $380 Million Hack, Clorox Sues Its 'Service Desk' Vendor For Simply Giving Out Passwords


An anonymous reader quotes a report from Ars Technica: Hacking is hard. Well, sometimes. Other times, you just call up a company's IT service desk and pretend to be an employee who needs a password reset, an Okta multifactor authentication reset, and a Microsoft multifactor authentication reset... a...

In the words of a new Clorox lawsuit, Cognizant's behavior was "all a devastating lie," it "failed to show even scant care," and it was "aware that its employees were not adequately trained." Cognizant is on tape handing over the keys to Clorox's corporate network to the cybercriminal -- no authentication questions asked." [...] The new lawsuit, filed in California state courts, wants Cognizant to cough up millions of dollars to cover the damage Clorox says it suffered after weeks of disruption to its factories and ordering systems.

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