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After embarrassing blunder, AT&T promises bill credits for future outages

If you lost service but only 9 cell towers went down, you won’t get a bill credit.

"Consumers will automatically receive a bill credit equaling a full day of service and we'll reach out to our small business customers with options to help make it right," AT&T said. The Biden-era FCC compelled Verizon Wireless to pay a $1,050,000 fine and implement a compliance plan because of a December 2022 outage in six states that lasted one hour and 44 minutes. "Four years ago, we were losing share in the industry for a significant period of time... we knew we had lost our customers' trust," Reuters quoted AT&T Executive VP Jenifer Robertson as saying in an article today.

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