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After selling Drift, ex-HubSpot exec launches AI for customer success managers

Elias Torres has achieved a lot for somebody who immigrated to the US from Nicaragua at 17 without knowing any English. He served as a VP of engineering

About a year ago, Torres (pictured above) founded Agency, an AI-powered startup designed to automate tasks traditionally handled by customer success managers (CSMs). On Wednesday, Agency is coming out of stealth and announcing that it raised a $12 million seed round led by Sequoia and HubSpot Ventures. The ChatGPT maker asked Torres for help developing AI solutions for some of their enterprise customers, including NBA and LiveNation.

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