Get the latest tech news
Agency vs. Control vs. Reliability in Agent Design
We experiment with the strategy of developing composable AI agents with slightly tempered autonomy. The resulting agent exhibits vastly improved reliability, and performance.
We believe that the primary challenge for LLM based support agents in the immediate future is to maximise their performance along the Agency and Complexity dimension (Fig 1), and progressively move them towards the top right corner of this grid. Feedback loops: Based on the research done in the team, we will build tooling that Helps the teammate to write task prompts that maximise reliability, without meaningfully compromising the agency. Although inherent limitations in current LLM technology persist, balancing agency with enhanced control offers a promising pathway to improve performance in real-world customer support scenarios.
Or read this on Hacker News
