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Agentic AI needs orchestration: How ServiceNow’s AI orchestrator automates complex enterprise workflows
Agents alone aren't enough for enterprise agentic AI workflows, that's where the power of AI orchestration could help to make a big difference.
ServiceNow is in the business of enterprise workflow solutions, helping its over 8,000 global customers with all manner of processes ranging from human resources to IT service management (ITSM). While the underlying technology is sophisticated, ServiceNow’s approach emphasizes invisible integration — AI agents working behind the scenes to enhance enterprise productivity without requiring direct user interaction. The company plans to release thousands of specialized AI agents designed to handle complex enterprise workflows across IT, HR and customer service functions.
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