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Agents are the future AI companies promise — and desperately need
AI companies are building AI agents as they rush to productize their expensive large language models.
Many people have visited a website with a pop-up customer service bot, used an automated voice assistant feature like Alexa Skills, or written a humble IFTTT script. They could dynamically manage tasks like making purchases, booking travel, or scheduling meetings, adapting to unforeseen circumstances and interacting with systems that could include humans and other AI tools. Salesforce, which provides customer relationship management (CRM) software, spun up an “agent” feature to great fanfare a few weeks ahead of its annual Dreamforce conference.
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