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AI agents aren’t the ‘new Google,’ says Airbnb CEO
"I think we're still kind of feeling out the space," CEO Brian Chesky told investors on the Q2 earnings call.
This was actually harder than tackling the lower-hanging fruit involving travel planning and inspiration, Chesky said, because AI agents performing customer service can’t hallucinate. Airbnb’s customer service agent was built using 13 different models and trained on tens of thousands of conversations, and is currently available in English in the U.S. Airbnb beat analysts’ expectations in the quarter with revenue of $3.1 billion and earnings per share of $1.03, but the stock dropped on its forecast of slower growth in the second half of the year.
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