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AI Market Clarity

A subset of AI markets have crystalized in the last 12 months, with the likely market leaders for the next year or two suddenly clear

Physician tools and scribing is another area with a clear set of main players that markets have consolidated against include Abridge, Ambience, Commure/ Athelas, and Nuance (Microsoft). The customer experience market in the US appears to have consolidated in the short term into a few core startup players – Decagon and Sierra, while incumbents like Intercom, Zendesk and others work to add and cross-sell generative AI capabilities. Like many of the markets above, customer experience has the characteristic that generative AI is displacing or augmenting humans strongly with agentic work, versus another seat-based workflow tool.

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