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AI Support Bot Invents Nonexistent Policy


An AI support bot for the code editor Cursor invented a nonexistent subscription policy, triggering user cancellations and public backlash this week. When developer "BrokenToasterOven" complained about being logged out when switching between devices, the company's AI agent "Sam" falsely claimed this...

An AI support bot for the code editor Cursor invented a nonexistent subscription policy, triggering user cancellations and public backlash this week. "I literally just cancelled my sub," wrote the original poster, adding that their workplace was "purging it completely." Cofounder Michael Truell later apologized, explaining that a backend security change had unintentionally created login problems.

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nonexistent policy