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AI: Where in the Loop Should Humans Go?
SRE Fred Hebert provides you with a list of questions to ask about potential AI solutions, including where humans should be involved.
The following list of questions is meant to act as reminders—abstracting away all the theory from research papers you’d need to read—to let you think through some of the important stuff your teams should track, whether they are engineers using code generation, SREs using AIOps, or managers and execs making the call to adopt new tooling. Likewise, it’s been known for decades that when automation handles standard challenges, the operators expected to take over when they reach their limits end up worse off and generally require more training to keep the overall system performant. Progress on Human–Automation Co-ordination by Sidney Dekker Managing the Hidden Costs of Coordination by Laura Maguire Designing for Expertise by David D. Woods The Impact of Generative AI on Critical Thinking by Lee et al.
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