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Air Canada Found Liable For Chatbot's Bad Advice On Plane Tickets
An anonymous reader quotes a report from CBC.ca: Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot. In an argument that appeared to flabbergast a small claims adjudicator in Briti...
An anonymous reader quotes a report from CBC.ca: Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot. ""This is a remarkable submission," Civil Resolution Tribunal (CRT) member Christopher Rivers wrote. In a decision released this week, Rivers ordered Air Canada to pay Jake Moffatt $812 to cover the difference between the airline's bereavement rates and the $1,630.36 they paid for full-price tickets to and from Toronto bought after their grandmother died.
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