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Air Canada found liable for chatbot's bad advice on plane tickets
Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.
Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot. In a decision released this week, Rivers ordered Air Canada to pay Jake Moffatt $812 to cover the difference between the airline's bereavement rates and the $1,630.36 they paid for full-price tickets to and from Toronto bought after their grandmother died. But when they contacted Air Canada to get their money back, they were told bereavement rates don't apply to completed travel — something explained on a different part of their website.
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