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Air Canada has to pay refund after AI chatbot’s made up policy
An Air Canada passenger has won a civil case in chatbot row that stated the advice from the digital assistant was incorrect
Whilst mourning the death of his grandmother, Jake Moffatt took to the travel company’s chatbot to plead his case about a refunded flight on the grounds of the air carrier’s bereavement policy. Mr Moffatt provided the court with screenshots of his conversation with the chatbot after visiting the website on the day his grandmother had passed, seeking advice on bereavement support. Since 2007, Brian has continued to add to a long list of publications and institutions, most notably as Editor of the Glasgow 2014 Commonwealth Games, winning multiple awards for his writing and digital broadcasting efforts.
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