Get the latest tech news
Air Canada ordered to pay customer who was misled by airline’s chatbot
Company claimed its chatbot ‘was responsible for its own actions’ when giving wrong information about bereavement fare
According to Moffat’s screenshot of a conversation with the chatbot, the British Columbia resident was told he could apply for the refund “within 90 days of the date your ticket was issued” by completing an online form. Moffatt then sued for the fare difference, prompting Air Canada to issue what the tribunal member Christopher Rivers called a “remarkable submission” in its defense. While Air Canada argued correct information was available on its website, Rivers said the company did “not explain why the webpage titled ‘Bereavement Travel’ was inherently more trustworthy” than its chatbot.
Or read this on r/technology
