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Airbnb CEO says it's still too early for AI trip planning
Airbnb is planning to first introduce AI to its customer support system.
Explained Airbnb co-founder and CEO Brian Chesky, AI can do “an incredible job” for customer service as it can speak any language and understand thousands of pages of documents. In addition to customer service, the company reported some small productivity gains from using AI internally for engineering purposes. Airbnb didn’t say if its use of AI would impact headcount, but CFO Ellie Mertz hinted towards greater efficiencies possible in the realm of customer service, in particular.
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