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Airbnb is quietly rolling out an AI customer service bot in the US
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. “One thing I’ll say about AI [is that] it is definitely making the customer experience easier […] It has already led to a 15% reduction in people needing to contact live human agents,” he noted during the analyst call. Chesky said in February that the company would use AI for customer service before it started implementing it for other uses like travel planning or booking tickets, as he believes the technology is still in its early days.
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