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Airbnb releases group booking features as it taps into AI for customer service
Airbnb is introducing summer update with new features for group booking as the company experiments with AI in customer service.
This time, however, the company is introducing just a few updates for group booking along with a new category called icons, which are experiences hosted by celebrated names in music, film, TV and sports. Nathan Blecharczyk, Airbnb’s co-founder and chief strategy officer, said that the company built group features as more than 80% of trips on the platform involve more than one person. Last November, in a conversation with TechCrunch, Airbnb CEO Brian Chesky mentioned that the company is testing generative AI-powered review summaries.
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