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Amazon sued by DC attorney general for allegedly excluding neighborhoods from Prime delivery
Amazon's actions caused more than 48,000 Prime members to get slower delivery than the rest of the capital city, Attorney General Brian Schwalb claimed.
The lawsuit from AG Brian Schwalb alleges that, since 2022, Amazon has "secretly excluded" two "historically underserved" D.C. ZIP codes from its expedited delivery service while charging Prime members living there the full subscription price. The Federal Trade Commission also sued Amazon in June 2023, accusing the company of tricking consumers into signing up for Prime and "sabotaging" their attempts to cancel by employing so-called dark patterns, or deceptive design tactics meant to steer users toward a specific choice. In his complaint, Schwalb cites an internal company policy that says Amazon may choose to exclude certain areas from being served by its in-house delivery network if a driver experiences "violence, intimidation or harassment."
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