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Amazon to refund millions of Prime customers in $2.5 billion FTC settlement
The Federal Trade Commission accused Amazon of using "deceptive" tactics to sign customers up for Prime subscriptions that were difficult to cancel.
If the Commission is serious about protecting people from deceptive subscription schemes, it should re-issue the Click-to-Cancel rule today, instead of tossing it aside to appease the Chamber of Commerce,” Nidhi Hegde, the group's executive director, said in a statement. The rule, proposed by former President Joe Biden as part of his effort to crack down on “junk fees," would have required businesses to get consent for subscriptions, auto-renewals and free trials that convert to paid memberships. Nearly 75% of companies that sell directly to customers offer some sort of subscription, according to an industry and background note coauthored by Harvard Business School marketing professor Elie Ofek.
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