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Amazon updates Q Business to let companies build public-facing chatbots
Amazon has updated Q Business to make it easier for AWS customers to build public-facing chatbots using the assistant.
On Wednesday, the company announced that Q Business, its AWS-hosted AI assistant that can answer questions, provide summaries, and complete tasks, now supports anonymous user access. This effectively means that AWS users can now create Q Business chatbots for websites, support portals, and more to help their customers search documentation, complete self-service requests, and so on. Since then, the company has rebranded Q and introduced “agentic” features, including the ability for Q Business to perform tasks on behalf of users across third-party applications.
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