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Amazon Uses Arsenal of AI Weapons Against Workers
A study of a union election at an Amazon warehouse in Bessemer, Alabama, shows that the company weaponizes its algorithmic surveillance tools to prevent organizing.
“[W]orkers were recruited and trained to counter ‘all posts and comments from customers, influencers (including policymakers), and media questioning the FC [fulfillment center] associate experience … leaving no lie unchallenged and showing that people who actually know what it’s like to work in our FCs love their jobs.’” A 2020 memo obtained by Vox details an artificial-intelligence platform used to map organized labor across site locations: “geoSPatial Operating Console, or SPOC—would help the company analyze and visualize at least around 40 different data sets,” the document says. That vote now seems improbable, given Trump’s recent actions to decimate the NLRB by illegally firing board members, though a federal judge reinstated Democrat Gwynne Wilcox and she returned to work on Monday.
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