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Amazon's AI-based 'just walk out' checkout tech was powered by 1,000 Indian workers manually, say reports
Amazon's celebrated ‘Just Walk Out’ technology, allowing customers to seamlessly bypass checkouts, had a surprising reliance on an overseas workforce. The Information revealed that around 1,000 employees in India manually reviewed up to 70% of Just Walk Out transactions in 2022
Amazon's celebrated 'Just Walk Out' technology, which allowed customers to bypass traditional checkouts at its stores, secretly relied on Indian human workers manually doing the job, according to a recent report in Business Insider. While Amazon touted the technology as a groundbreaking achievement driven entirely by computer vision, the reality was that a significant portion of Just Walk Out sales required manual review by the team in India. An Amazon spokesperson explained the motivation behind the transition, stating that customers desired additional features like easily locating nearby products and deals, viewing their receipts while shopping, and knowing their savings – capabilities offered by the Dash Carts, the Business Insider report further added.
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