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Amazon’s cashier-less technology was supposed to revolutionize grocery shopping. It’s been a flop | CNN Business

When Amazon debuted cashier-less technology, it was hailed as the future of retail. But now, Amazon is walking back its “Just Walk Out” technology at its grocery stores, reining in grand promises of an automated, friction-less checkout.

Customers just haven’t bought into cashier-less technology, especially in grocery stores where they purchase larger quantities and face extra tasks such as weighing produce. Retailers from Dollar General to Walmart and Costco are rethinking the reliance on self-checkout, as they find it leads to higher merchandise losses from customer mistakes and shoplifting. “We’re doing a fair bit of experimentation today in those stores to try to find a format that we think resonates with customers,” Amazon CEO Andy Jassy said in February 2023.

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