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America's EV Charger Uptimes Were Overestimated in 2023, 'Reliability Report' Finds
A company called ChargerHelp provides certified technicians to service EV charging stations (for a monthly fee). And they've just issued their annual "reliability report," reports CleanTechnica: Its analysis of more than 19 million data points collected from public and private sources in 2023 ...
A company called ChargerHelp provides certified technicians to service EV charging stations (for a monthly fee). And they've just issued their annual "reliability report," reports CleanTechnica: Its analysis of more than 19 million data points collected from public and private sources in 2023 — including real-time assessments of 4,800 chargers from ChargerHelp technicians in the field — finds that â"software consistently overestimates station uptime, point-in-time status, and the ability to successfully charge a vehicle...."[W]hen ChargerHelp technicians personally inspected 4,800 charge points, they found more than 10% were reported to be online but were in fact unable to complete a test charge... These findings by ChargerHelp are backed up by many smaller scale studies and surveys over the past several years that have found that claims of 95% uptime or greater do not match real world experience.
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