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Amid surging mail theft, post offices failing to secure universal keys


Mail theft is on the rise, and a CBS News investigation has found the U.S. Postal Service is not consistently taking steps to secure millions of universal "arrow keys" that open bulk mailboxes.

A CBS News review of thousands of pages of audits, court records and agency documents obtained under the Freedom of Information Act show postal workers and supervisors not tracking the keys, not locking them up and not reporting them missing. "If supervisors are not aware of or do not act to account for and report missing arrow keys to the Postal Inspection Service, there is an increased risk of mail theft continuing to occur," the inspector general wrote in 2023. USPIS Deputy Chief Peter Rendina explains how post offices should be tracking master keys07:04 To assess how well the agency protects the keys, CBS News examined every review of postal facilities in the last decade.

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