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Apple Store error claims you still need to send a trade-in device
An unknown number of users have had Apple Store emails erroneously saying they haven't sent in an iPhone they actually traded-in months ago.
An unknown number of users have had Apple Store emails erroneously saying they haven't sent in an iPhone they actually traded-in months ago. On March 13, 2025, however, an update to the Apple Store systems resulted in some users being emailed about allegedly failed trade-ins. It always charges the full amount for the new device, but depending on how you purchased it, the refund may instead be applied across every monthly payment in an instalment plan.
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