Get the latest tech news
As customer experience declines across industries, Zingly offers innovative new solution
One Fortune 500 provider has been able to use Zingly to engage with 5x more customers than traditional 1:1 phone conversations.
The company has developed an AI-powered collaborative space that saves customers from the hassle of dealing with long wait times on automated interactive voice response (IVR) calls or rigid text-based online chatbots that do not understand the depth of the problem at hand. This way, when the customer hits the contact button on the service in question, they get a full-fledged panel showcasing their journey with the brand, complete with past orders, previous open/closed cases, overall relationship with the company (based on ratings), and the options to launch a new Zingly-Room to get in touch. Once a customer launches the room, a generative AI assistant called Buddy, powered by a combination of off-the-shelf and in-house models, comes and asks the user about the issue at hand, with options for uploading photos/videos.
Or read this on Venture Beat
