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Asus agrees to a whole raft of US warranty service improvements after complaints

Put more trust in nobility of character than in an oath, so a very old saying goes.

After damning reports on its warranty procedure in the US, spearheaded by Gamers Nexus(GN), the PC and electronics manufacturer Asus has agreed to implement a comprehensive number of changes to its support and repair systems. Asus' first response to the criticism of its US warranty process was decidedly tone-deaf and all of us in the PC Gamer office felt that it made recommending its hardware a difficult choice, regardless of how good it was. Until it's totally clear that Asus' warranty support in the US works properly, then recommending its hardware will always come with the caveat that American customers may not experience a satisfactory RMA should any problems arise.

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