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Asus Apologizes for Heavily Criticized Warranty and Return Service

Asus acknowledges 'gaps' in its repair service after buyers report exorbitant prices and unnecessary fixes. Not everyone is convinced the apology is genuine.

The company issued the apology days after hardware review outlet Gamers Nexus published a video titled "Asus Scammed Us," which alleges that the vendor tricks consumers into paying for product repairs that should be covered under the PC maker's warranty policies. However, the statement is still angering some users, in part because Asus faced similar backlash a year ago for initially refusing to cover product warranties with the company’s motherboards. The other issue is that Asus's Wednesday statement seems to attribute the problems to communication errors when consumers allege that the PC maker has deliberately looked for ways to void product warranties.

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