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ASUS Promises Support Overhaul After YouTube Investigators Allege Dishonesty

ASUS has suddenly agreed "to overhaul its customer support and warranty systems," writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and "potentially illegal" handling of customer warranties for the channel's 2.2 million viewers. T...

[They also note this response didn't even address their original joystick problem — "only that thing that they had decided to find" — and that ASUS later made an out-of-the-blue reference to "liquid damage."] ASUS also announced their repairs centers were no longer allowed to claim "customer-induced damage" (which Gamers Nexus believes "will remove some of the financial incentive to fail devices" to speed up workloads). "After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect."

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