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AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough.
AT&T announced a $5 credit toward a future phone bill and said it "let down many of our customers" as a result of the outage.
Soon after the announcement, some online users identifying as AT&T customers expressed frustration over the credit, saying it doesn't adequately cover their losses. The outage — which the company said an initial review indicated was caused by a software update — impacted tens of thousands of customers, some for nearly 12 hours. The outage caused a nationwide stir after customers woke up to find their cellphones on SOS Mode, and even prompted the FBI and Homeland Security to investigate.
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