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AT&T tracked employee attendance to find 'freeloaders.' Now, it admits the system is driving workers to the 'brink of frustration.'
AT&T is dialing down its use of a controversial attendance tracking system that it used to enforce its five-day RTO policy.
The telecom giant is one of several companies, including Amazon, JP Morgan, and Microsoft, tightening return-to-office mandates and using new tech to track employee compliance. In a meeting last month, chief marketing and growth officer Kellyn Kenny said her division is reducing its reliance on presence tracking in response to employee concerns about the system and its accuracy. A recent survey by commercial real-estate company CBRE found that more than two-thirds of employers track employee compliance with attendance policies, and more than a third have taken some level of enforcement action.
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