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Australian government contract with Salesforce referred to national anti-corruption commission — Software contract estimated to cost taxpayers $10 million blew out to $210 million within three years: EY
An EY review obtained by The Saturday Paper reveals that the cost of a software contract with an American firm approved in 2019 went from $10 million to $210 million in three years, and is likely still rising.
In July 2019, the board of the NDIA, under then National Disability Insurance Scheme minister Stuart Robert, authorised a proposal to invest in a customer relationship management platform that was expected to cost the agency $9.5 million. The joint committee tabled a report last month finding that while the software itself had been working appropriately, the procurement process conducted by the NDIA fell short of Commonwealth rules and ethical requirements. The JCPAA report drew particular attention to the fact other vendors had not been given an opportunity to tender for the software platform that was ultimately delivered by Salesforce, and that more than $20 million was added to the value of the contract for the supply of “professional services”.
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