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Bank Fires Workers in Favor of AI Chatbot, Rehires Them After Chatbot Is Terrible at the Job | Yet another tale of AI's less-than-stellar employee track record has emerged.
Yet another tale of AI's less-than-stellar employee track record has emerged.
Last month, the Commonwealth Bank of Australia announced that it would be laying off 45 customer service workers as it rolled out a new AI-powered ‘voice bot’ that could supposedly do their job, Bloomberg reports. Now, it appears that the bank has admitted it made a grievous mistake, telling Bloomberg that its initial assessment that the customer service reps were no longer needed “did not adequately consider all relevant business considerations and this error meant the roles were not redundant.” “Getting CBA to rescind these job cuts is a massive win – but the damage has already been done for our 45 colleagues who have had to endure the stress and worry of facing redundancy, some of whom have been with the bank for decades and were suddenly confronted with the prospect of being unable to pay their bills,” the union added.
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