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Bank forced to rehire workers after lying about chatbot productivity, union says

Australia’s biggest bank regrets messy rush to replace staff with chatbots.

Instead, call volumes had been increasing at the time they were dismissed, with CBA supposedly "scrambling"—offering staff overtime and redirecting management to join workers answering phones to keep up. To uncover the truth, FSU escalated the dispute to a fair work tribunal, where the union accused CBA of failing to explain how workers' roles were ruled redundant. While the dispute was being weighed, CBA admitted that "they didn’t properly consider that an increase in calls" happening while staff was being fired "would continue over a number of months," FSU said.

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