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Bank Forced To Rehire Workers After Lying About Chatbot Productivity, Union Says
An anonymous reader quotes a report from Ars Technica: As banks around the world prepare to replace many thousands of workers with AI, Australia's biggest bank is scrambling to rehire 45 workers after allegedly lying about chatbots besting staff by handling higher call volumes. In a statement Thursd...
Instead, call volumes had been increasing at the time they were dismissed, with CBA supposedly "scrambling" -- offering staff overtime and redirecting management to join workers answering phones to keep up. To uncover the truth, FSU escalated the dispute to a fair work tribunal, where the union accused CBA of failing to explain how workers' roles were ruled redundant. FSU warned that CBA's flip-flopping on AI serves as a "stark reminder to all of us that we can never trust employers to do the right thing by workers, and change can happen at any time and impact any one of us."
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